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Ratings and reviews for Lion Air

based on 172 ratings.
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Worst flight ever!!
"This is the worst flight in my life. Almost 6 hours delay from Penang to Kuala Namu, Medan and crew on the gate desk didn't give a proper explanation. They ONLY gave us fried rice with an egg which was in super small portion (don't need to tell you the taste) and a cup of water, they delivered it 8.45pm when people already got hungry on 7.00pm. All of my friends already told me don't choose Lion Air like ever. I never believe them, know I do! I won't choose Lion Air again in the future, and if you want to choose this flights please think twice. Don't waste your time, you better spend a lil bit money for other great flights. Lion Air is the worse. I had my parents and my aunty and uncle with me, can you imagine how tired they were waiting for 6 hours without a proper explanation. From 1 to 10. Sorry not sorry I give 1 to Lion Air."

Not bad, but could be better
"Leg room has reduced significantly over the years and the flight is often late even though this may not be in the airlines control with airports getting very busy. I would definitely recommend Lion Air over some other budget airlines."

Lion always delay
"I flew with Lion with a 3 hour transfer in Jakarta. First flight departed over an hour late so in the airplane I contacted a flight attendant: how about my transfer flight? And she was pretty honest, she said "Lion always delay", well if a flight attendant is saying that of their own employer that says something! And yes, the next flight was also an hour delay. Lion is fine, seats are crampy though and you don't get any snacks or drinks and unlike airasia where you can still buy it in the airplane, Lion only offers some cookies and a few drinks for sale. "

Little bit terrible but is satisfied
"I was going back from Medan to Jakarta, and it was delayed for about 1 hours because the plane from Jakarta to Medan was delayed and the other side I still need going back from Jakarta to Semarang and I was very angry at that time coz the plane is not on time but after that I had a safe flight finally I was arrived at Jakarta safely"

Seat space too narrow
"The seats space on domestic flights are too narrow and uncomfortable for slightly above average men."

Flight delayed
"Check in was ok, but the flight was delayed. Information was only giving sparely so i had no idea what was going on. After a few hours waiting we got a small container of water and a sticky bun which i only eat bc i was really hungry. After 3,5 hours we finally took off. "

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About Lion Air

The low-cost carrier Lion Air is Indonesia's largest private carrier and Asia's first hybrid carrier which offers both economy and business-class seating. From Lion Air's base in Soekarno-Hatta International Airport in Jakarta, Lion Air flies to most Southeast Asian nations including Malaysia, Singapore, Vietnam, Thailand and even to Saudi Arabia. Lion Air operates scheduled passenger services on an extensive domestic network from Jakarta to over 60 destinations using brand new Boeings 737-900ER.

Lion Air flies to over 54 destinations. Most Lion Air flights are for destinations in Indonesia but Lion Air has international flights to several other countries as well, like for example Malaysia and Singapore. From its main base in Jakarta 841 flights depart every week. Many people who look for Lion Air tickets look for flights to Surabaya and Makassar.

Utiket is a good place to start looking for Lion Air flights as we can compare all flights by Lion Air with hundreds of other airlines and dozens of booking websites.

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Lion Air Flights departing from ajax loader

  • Jakarta
  • Surabaya
  • Makassar
  • Balikpapan
  • Medan

Rules and information for Lion Air

Checked and hand Baggage allowance

Each passenger can bring into the cabbin one standard bag with a maximum weight of 7 kg.

The maximum weight for checked baggage is 15 kg. You can check-in multiple bags but the combined weight may not exceed 15 kg.
It is possible to check-in more weight, but there will be additional costs. Please contact Lion Air for the exact price before you book a flight.

Cancellations, name changes and refunds

On the cheapest Lion Promo Tickets, name change and flights change is not allowed. On the Economy tickets, name change and flights change are allowed 48 hours before departure with a minimal fee, after that, the fee can become 50% of ticket price.

News about Lion Air

27 Mar 13:46 Lion Air Group begins international expansion from Indonesia with...
30 Jan 00:09 Lion Air and sister airlines get IATA safety certifications
30 Jan 00:07 Lion Air could revive IPO in 2017
14 Aug 02:29 Lion Air makes emergency landing in East Java

Call center Lion Air

Lion air has several international phone numbers for making a ticket reservation: (+6280) 4177 8899 (Indonesia) (+6221) 6379 8000 (Indonesia) (+65) 6339 1922 (Singapore) (+60) 03-7841 5333 (Malaysia)

Lion Air Terminals

Jakarta Soekarno Hatta

Of the three terminals of Soekarno Hatta Airport Lion Air uses all. Which terminal your flight departs from depends on the destination. Terminal 1A is used for all destinations in Java, Kalimantan and eastern Indonesia. Terminal 1B is used for destinations in Sumatra. Terminal 2D for all internationals destinations. Terminal 3 for flights to Bali (Denpasar), Yogyakarta, Semarang, Solo and Lombok.

Kuala Lumpur KLIA

Before, Lion air used the new low-cost terminal KLIA2, but starting 15 March 2016 all Lion Air flights from Kuala Lumpur International Airport will depart from terminal KLIA, the main terminal.

History Lion Air

Lion Air is privately-owned and one of the most popular airlines in Indonesia with both domestic and international flights. It challenges the government-owned flag carrier Garuda Indonesia with a low-cost model using brand-new Boeing 737-900ER. It all began with a dream of two brothers named Kusnan and Rusdi Kirana who started operations in June 2000 with a single leased Boeing for flights between Jakarta and Pontianak. Before, the two brothers operated a succesfull travel agency and with an investment of $100.000 they started Lion Air. One of the brothers designed the logo and cabin crew uniform to save cost; these are still in use today. It was the first low-cost airline in Indonesia, it was therefore in a unique position which insured a tremoundous growth culminating in setting in 2011 the world record for the largest airplane order to date: 230 aircraft from Boeing. The deal is also the largest commercial aircraft order ever in money terms in Boeing's history. Althought huge for Boeing, for Lion it was not enough. Just over a year later Lion Air placed another order for 234 A320 aircrafts with Airbus setting a new record for largest order at catalogue prices at $24 billion. Lion Air is now part of Lion Group. Several subsidiary airlines have been set up beginning with Wings Air in 2003, a regional airline using turboprop aircraft on lower density routes. Recently the Lion Group has expanded rapidly with Malindo Air (Malaysia) in 2012, Thai Lion Air (Thailand) in 2013 and Batik Air (full-service carrier in Indonesia) also in 2013.